Data Recovery Service FAQs

A few questions that you need to ask yourself when selecting the Best Data Recovery Service for you or your company.

My MacBook Pro is displaying a ‘Flashing Question Mark’ on the screen. The Apple store has told me that the hard drive has suffered from a crash. Do you recover data from Mac hard drives?

Yes! The short answer is that the Mac cannot find the system files needed to start. (This could also mean that the hard drive has suffered a failure.) Our technicians are well versed in ‘All Things Mac’ and we have been providing file recovery services for Mac hard drives since 1995.

All that I need recovered is my Outlook PST file. It was the only file that was not backed up. Can you recover my email?

Absolutely! We will email a list of all recovered files to you. This way you can ensure that we have recovered the data that you need.

My laptop will not boot up and there are clicking sounds coming from the hard drive. Can you recover my data?

This is a very common symptom of a failed hard drive. It’s also a scenario that we see on a daily basis. We will exchange parts in a clean room and rebuild your hard drive, thus allowing us to move forward with recovery.

I accidentally formatted my external USB hard drive. Can you still recover my files?

Yes! As long as there has been no data ‘written’ to, or saved to the hard drive, generally we do have great success with recovering data from this type of situation.

The partition has been deleted from my hard drive. What should I do?

Standard algorithms employed by utility programs do not always provide satisfactory results in this area. In AS-FAILED condition this is usually recoverable with all the original directory structure in tact. Do NOT run utility programs, save data or add programs. Do NOT use backup programs to attempt to save your data. They all write to or add files to your hard drive during the back-up process.

My computer is reporting “Sector Not Found Error Reading Drive”. Should I run a chkdsk.exe or scandisk.exe?

Attempt to boot the computer from a bootable floppy disk or CD-Rom. If the computer boots, attempt to access the hard drive in question. If the unit is accessible, attempt to backup the data to another device. If the computer won’t boot or the drive is not accessible, seek professional assistance. Do NOT run utility programs, save data or add programs. Do NOT use backup programs to attempt to save your data. They all write to or add files to your hard drive during the back-up process.

I’m ready to upgrade my computer. Should I do something with my data before I do?

Yes. Backup the data and then be sure to verify that it can be restored before you upgrade any hardware or software.

What can I do to overcome an “HDD Controller Failure”, “General Failure Reading Device…” or Macintosh “Blinking Question Mark” error?

Attempt to boot the computer from a bootable floppy disk or CD-Rom. If the computer boots, attempt to access the hard drive in question. If the unit is accessible, attempt to backup the data to another device. If the computer won’t boot or the drive is not accessible, seek professional assistance. Do NOT run utility programs, save data or add programs. Do NOT use backup programs to attempt to save your data. They all write to or add files to your hard drive during the back-up process.

My hard drive doesn’t spin up. What should I do?

Over the years there has been a lot of bad advice circulating regarding fixes for this type of problem. Including “smacking” or “hitting” the computer or device until it runs. These actions are pure and simple computer abuse. In reality these actions can result in misalignment of the head assembly and/or ripping the head off of the arm assembly and/or damage to the recording surface. These devices are delicate instruments and damage WILL occur if abused.

My hard drive is making a ticking, clicking, or banging noise. What should I do?

Power-down the device. You need help!! Attempts to power on the device WILL CAUSE ADDITIONAL DAMAGE!!!