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Donna,
I just want to once again thank you and your staff
for an amazing customer service experience. You and
John were both very helpful and the turn around time
exceeded my expectations. Hopefully in the future
I will not run into someone needing data recovery
(I wouldn't wish that upon anyone) but if I do I can
guarentee you that I will refer you and your company.
Your company exeplifies how customers should be treated
in every business. Your high level of communication
kept me involved through the entire process and was
much appreciated. I now can see why so many large
companies have turned to you for their data recovery
needs. thanks again.
Sincerely,
Brian H.
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"I am not sure how many individual consumers
you have as customers, but I have a real appreciation
for the service you performed for me. I am the CTO
for a $500 million company and I preach to all my
coworkers, friends and family to back up their personal
data and today it is so easy and inexpensive to do
so. I didn’t take my own advice and when the
hard drive on my home computer failed I had data I
couldn’t recreated and felt helpless.
My company had used similar services in the past that
were crazy expensive and I would have had to learn
to live without the lost data, until I discovered
Eco Data Recovery.
Please pass this email to your boss and let him know
that I am thrilled with the work your company did
for me and the cost as well. Also, Donna, I don’t
know if you remember my call to you, but our 15 minute
conversation closed the deal for your company, because
you gave me the confidence to utilize your service.
I have my wife’s desktop back up and running
and I thank you very much for you expertise and fair
pricing.
If you ever need an individual customer testimonial,
please don’t hesitate to get in touch with me."
Bruce K. |
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Good
Afternoon John,
After speaking with you on the phone, it appears
that everything has be 100% recovered.
Fantastic news!! I appreciate everything
your company has done. This whole complication has
been such a nightmare, and every step along the
way your company has been more than responsive and
sympathetic to all my concerns.
Everything has exceeded my hopes and expectations
and would recommend your company in a heartbeat.
Thanks to your entire team!!
We would prefer that you ship using
FedEx.
Please ship it Two-Day Air. Please provide a tracking
number so I can track the package. Thanks again
for all your help,
Bryan F.
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Your company was
found using Google with keywords “Recovery
Disk Drive”. Of many Google hits your company
stood out with the “Flat Rate” offer.
When visiting the website your client base was extremely
impressive too. Since we had a production line down
we needed answers rather quickly. Instead of waiting
on a free quote response I placed a call. Donna
answered the incoming call and let me tell you she
was great, not only on several phone calls but also
on follow up emails. She did what we call “took
ownership” which is not found often anymore
especially on initial calls. It didn’t take
me long to realize your company provided great customer
service. Then as an added benefit I spoke with John
Russo twice about our disk drive and received an
email with picture while John thoroughly explained
the situation without me having to ask. Donna and
John both made me feel doing business with ECO Data
Recovery was a perfect choice.
Your company’s customer service and technical
support were fantastic and greatly appreciated.
Thank you!!
Kent W. |
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Hi Chuck,
I tried to call you personally today to tell you
thank you for being so awesome, and employing such
an awesome staff. Your receptionist has a lovely
voice and is so pleasant. Brian was great, he sent
me an email first thing in the morning informing
me the drive was there. John Russo was FABULOUS
... he saved me and I am forever grateful! I believe
I received a call before 9AM from him telling me
it was there, he was cloning it, and the drive is
doing what it should be doing but there may still
be a problem. Thankfully he was successful.
There aren't too many businesses that will give
that personal touch. Trust me when I say I will
pass your name on to everyone and anyone. Words
cannot express how truly grateful I am.
Thank you!
K. Hartmann
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I would like to
thank everyone involved in working on my hard drive
for the great job you did recovering my data. Although
the overall job took a little longer that I had
hoped, in the end the only thing important was the
data… and you recovered it.
I work in the IT department of
a medium size company, and if the need arises for
either an internal problem, or one of employees
has an issue, you can be certain that I will recommend
ECO.
Thanks again,
Rick R. |
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Thanks again for
the great quality & efficient service….
Your assistance is much appreciated…
Hopefully I will never need to use a data recovery
company again, however, if I must.. :) I will return
to your company.
Have a great summer!
Thanks again!
Mike |
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Brian:
I got my drive and everything was there - WHOO HOO!
Thanks so much to
your company for recovering my data for a good and
fair price. You've
got a fan in me. I will be sure to recommend you
to anyone I know who
needs help in this area.
You guys saved my life!
Thanks again,
Martin D. |
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It’s not
the recovery efforts that stand out from Eco Data
Recovery, but your personal service and attentive
and immediate response to our needs!
Juan M. |
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I received the
disk today and wanted you to know the database files
you recovered for me are back up and running. Thanks
for your efforts in recovering this data and providing
such a rapid turnaround.
I’m also grateful to the
entire team at ECO Data Recovery for providing such
professional service.
Eric K.
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I just wanted to
send my thanks to everyone at ECO Data Recovery
for the professionalism and hard work put into recovering
our hard drive. We do not have hard drives recovered
often. But between my experience with another data
recovery company and ECO Data Recovery, ECO DR wins
hands down. You were a lot cheaper, more convenient,
and easier to work with. I expect I will be using
ECO in the future for my data recovery needs.
Brett H. |
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A parent's worst
nightmare - the laptop dies & all the pictures
of your first born are lost somewhere in the hard
drive. Thank you so much Eco, Chuck & Javier
for being so helpful every step of the way and for
making what we thought was a helpless situation
a complete success. Your patience, professionalism
and reassurance is greatly appreciated. Thank you,
thank you, thank you!!
Lisa R. |
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The recovery disk
has arrived and we have checked it for read/write
ability and all seems well.
I would like to thank you for your prompt and professional
service. Should the need ever arise I will know
where to look for my data recovery needs.
Regards,
Michael C.
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Great job. You
recovered all of the critical files that I needed
to avoid a major project delay. Your service was
thorough and timely. Thanks again.
John S. |
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I received the
UPS package this morning and found that you restored
my data!
I want to thank you for doing what you said, at
the price you said, and faster than you said it
would take. What a rare thing these days.
Thanks Steve. I hope I never need your services
again. But, if I do, you're the one I'll call.
Regards.
Dan B. |
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I have received
my (dead) hard drive debris and the data disks from
you -
I have re-loaded the data - POIFECT
- !
thank you all very much - much
appreciated. I'll recommend you to any friends unfortunate
enough to need your service -
I called a couple of times - each tiem EACH person
was courteous + knowledgeable. all too rare these
days. anyway, all's well!
Jonathan S. |
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Brian,
I would like to share some feedback on a superlative
effort by Steve Wolfe. In this case the recovery
may have been technically simple for him, but his
client support and cheerful willingness to follow
up, and follow up, and follow up again, until I
was able to get the data working for me, were remarkable.
Clearly a 12 on a 10 scale. Thanks
Jack C. |
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Thanks for all your help on my data
recovery. With Javier's additional assistance, I was
able to find the other files I was looking for. I
have been working with Macs for 20 years and am more
familiar with OS 9, etc., and have provided support
for them for half that time. Although I've been working
with OS X for a few years now, I've never taken the
time to delve into all its differences with where
things are now stored. Javier's instructions made
it easy to find everything else. I haven't tested
all of the areas yet, but everything appears to be
there, and I lost nothing during your recovery effort.
For that I am very grateful. Some of those data
files are irreplaceable.
I am assuming you sent me the old hard drive as
a matter of course, and will leave it to me to destroy.
I'm guessing it is still in unusable condition,
but the data is still on it.
Thanks again for all your help. I'll pass the good
word for anyone I know that gets into the same jam.
Cheers,
Ed |
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I just wanted to
thank you for the great work you did in recovering
my data. Its a really good feeling to see all those
files & folders that I thought might have been
gone forever.
Thanks Again...
Ken N.
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And So Can You! |
